1.3.1 The Hotel is obliged to provide the rooms that the customer booked and the agreed upon services.
1.3.2 The customer is obliged to pay the agreed upon or applicable prices for the renting of the room as well as for the provided services. The same applies in case of services provided to the customer by contracting parties of the Hotel.
1.3.3 The agreed prices shall be understood to include taxes and local duties at the rates applicable at the time the contract was agreed. Local duties are not include, such as tourist tax, which, according to the respective local legislation, the guest is liable to pay personally.
In the event of a change in the statutory rate of sales tax or the new introduction, alteration or repeal of local taxes or duties subsequent to the contract agreement, the prices will be adjusted accordingly. In cases of contracts with consumers, this shall only apply if the period between the agreement of the contract and its fulfilment exceeds four months.
1.3.4 The Hotel is entitled to take into account an increase in price for rooms or other services of the Hotel when determining whether or to what extent to concur with subsequent customer wishes for a reduction in the number of rooms, Hotel services and/or the length of stay booked by the customer.
1.3.5 Hotel invoices without a payment date are payable in full within 10 calendar days of the receipt. The Hotel is entitled to require immediate payment of outstanding payment obligations from the customer at any time. In the event of delay in payment, the Hotel is entitled to demand the corresponding legal penalty interest of 9%, or 5% in the case of legal transactions involving the customer, on the interest rate. The Hotel reserves the right to provide evidence of entitlement to a higher claim to damages.
1.3.6 The Hotel is entitled to request an appropriate advance or security deposit, e.g. in form of a credit card guarantee, when the contract is agreed upon. The amount of advance payment and the payment deadlines are agreed upon in the contract, usually in writing. In case of preliminary payments or security deposit for package deals, the legal regulations remain unaffected.
1.3.7 In reasonable cases, e.g. customer payment delays or extension of the scope of the contract, the Hotel is entitled, even after the contract has been agreed upon, to demand an advance payment or a security deposit in terms of paragraph 1.3.6 above, or to increase the contractually agreed advance payment and/or security deposit up to the full payment amount due prior to the stay at the hotel.
1.3.8 Furthermore, the Hotel is entitled to demand an appropriate advance payment and/or security deposit at the beginning or during the stay of the customer, in accordance with paragraph 1.3.6 above, for current or future demands resulting from the contract, provided such an advance payment and/or security deposit does not exist already in accordance with paragraph 3.6 and/or paragraph 3.7.
1.3.9 The customer can only offset or reduce the Hotel’s payment demands by means of an unchallenged legal claim.